Frequently Asked Questions

Hard times fall on the best of us. Even the hardest working people can find themselves unable to make ends meet. When this happens you must focus on the future and not the past, because a brighter future is always ahead of you. If you owe one of our clients money it’s important to not ignore it. Contact our office on the initial demand for payment and we will work with you to help pay your account.

We accept checks, cashier’s checks, money orders, bank checks, Visa Card, MasterCard, & Discover Card.

Your check or money order should be made payable to: Velo Law Office

You should mail your payment to:

Velo Law Office
1750 Leonard St NE
Grand Rapids, MI 49505

Yes. Payment can be made by credit card and ACH check 24/7 by phone using our automated system. Please call (616) 333-0707, extension 1, to make a payment.

Yes. Payment can be made by credit card and ACH check 24/7 online using our payment portal. Click here to make a payment.

Velo Law understands that immediate payment in full is not always an option. If you wish to propose a payment plan or make a lump sum settlement offer, please complete a Monthly Financial Statement and mail it to our office to propose a payment plan.

If you believe you do not owe the debt, please submit a dispute through our online portal so that your account may be reviewed.

If you have received a document titled “Summons”, a lawsuit has been filed against you. Attached to the Summons is another document called a “Complaint”. Although our office cannot provide you legal advice regarding the law suit, if you accept liability, please contact our office to make arrangements to satisfy the debt.

If you would like to propose a payment plan, complete a Monthly Financial Statement form and return it to our office for review.

It can take up to 48 hours for the online web portal to reflect a payment.

If you would like to propose automatic payments from your bank account, complete a Recurring Billing Authorization form and return it to our office for review. Please allow at least 10 days for your proposed first auto pay date.

If you would like our office to discuss your account with another person, complete an Authorization to Release Information and return it to our office with a copy of your state issued ID.

Do you have questions about credit reporting? Although Velo Law cannot provide you legal advice, we can try to help by forwarding you to other resources who may be able to answer many of your questions.

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